Used Audi E-tron 2019-2022 reliability
Category: Electric car
The Audi E-tron is a spacious and luxurious SUV that is excellent value used. Reliability is an issue, though.
What should I look for in a used Audi E-TRON estate?
Do check for bodywork damage, make sure the wheels are free of kerb damage and see if the interior is in good condition. Also, ensure all the tech is working properly (the E-tron certainly has plenty of it).
When viewing a used car, always follow our used car buying checklist.
What are the most common problems with a used Audi E-TRON estate?
Check with your local Audi dealer for recalls against the E-tron. Make sure all remedial work has been carried out.
Water may enter the high voltage battery
A total of 238 E-trons are said to be affected by this issue involving water getting into the high-voltage battery. This could result in a short circuit or fire. A solution is still being developed, but if owners contact their local Audi dealer, they may be offered a replacement vehicle (if required) until the issue is resolved.
Is a used Audi E-TRON estate reliable?
The Audi E-tron came in 12th out of 16 cars in the electric SUV class in the latest What Car? Reliability Survey with a low score of 85.3%.
Among premium-badged rivals, the Jaguar I-Pace finished one place above it, in 11th place. and the Tesla Model Y finished in first place in this class.
Audi as a brand finished 24th out of 31 with a disappointing score of 89%, putting it behind BMW, Jaguar, Mercedes and Tesla.
Used Audi E-tron reliability: the owners' view
As part of our annual Reliability Survey, What Car? readers reported that the Audi E-tron had a mixed reliability record, with several owners experiencing issues related to its complex technology.
A common complaint involved faults with the charging system, including errors preventing the car from charging correctly. Additionally, some readers noted problems with the infotainment system freezing or becoming unresponsive. Electrical warning lights were also mentioned by a few owners, often requiring visits to the dealership for diagnosis and repair.
Feedback on Audi’s dealer network was divided. Some praised the professionalism of staff and the speed of repairs, but others shared frustrations over long waiting times for parts, particularly for electrical components. A few owners found the costs of repairs to be higher than expected for a premium electric vehicle.
Overall, while the E-tron impressed in many areas, reliability concerns and inconsistent dealer experiences left some owners dissatisfied.
